TMEIC sometimes collects personal information from its customers in the course of its business activities. The following is an overview of how we handle such personal information:

Created February 7, 2017

Personal Information Protection Office
Toshiba Mitsubishi-Electric Industrial Systems Corporation
3-1-1 Kyobashi, Chuo-ku, Tokyo

1. Basic Approach to Handling Personal Information

TMEIC has set forth personal information protection policies and formulated the TMEIC Personal Information Protection Management System to ensure its strict enforcement. We work constantly to improve and maintain the system while at the same time widely communicating our personal information protection policies to all company personnel (including board members, regular employees, part-time employees, short-term workers, and temporary workers) and relevant parties.

2. Collecting Personal Information

  1. TMEIC collects personal information by legal and fair means only.
  2. When we directly collect personal information from you in writing, we will specify how we intend to use the information provide contact information, and ask for your consent. When we collect personal information by other means, we will announce on our website how we intend to use it along with contact details.
  3. Whether or not you provide personal information to TMEIC is up to you. Please note, however, that there are some services we may be unable to provide without your personal information.
  4. When you provide personal information to TMEIC, you agree to the terms and conditions described in this section concerning this privacy policy. If you do not agree to the terms and conditions herein, please note that some services we offer (including responses to your inquiries) may not be available to you.

3. The Personal Information We Collect

  1. TMEIC uses the personal information we receive from you to execute contracts and transactions concluded between you and TMEIC.
  2. TMEIC may be entrusted by a client company to process personal information. In such cases, we may make use of your personal information as instructed by the client company and retain the information until returning it to the client company or deleting it from our system.
  3. We may at times acquire commercially-available lists or directories.
  4. TMEIC will not collect, use, or provide to any third party any personal information such as the following without your consent.
    Information concerning:
  • Personal philosophies, beliefs, or religion
  • Race, ethnicity, physical/mental disabilities, criminal records, or other information that may lead to social discrimination
  • Workers' right to organize, collective bargaining, or other collective activities
  • Participation in demonstrations, petitions, or the exercising of other political rights
  • Medical treatment or sexual practices

4. How We Use your Personal Information

  1. TMEIC uses the personal information we receive from you to execute contracts and transactions concluded between you and TMEIC.
  2. TMEIC uses your personal information to provide you with relevant information that may be of interest to you, such as information on our products, solutions, and associated services.
  3. TMEIC may at times be entrusted by a client company to process information or perform other such activities on its behalf. The personal information we obtain as a result will be used only for the activities with which we are entrusted. In such cases, TMEIC and the client company will be bound by a confidentiality agreement not to disclose the name of the client company or details of the activity.
  4. TMEIC will not use personal information we receive from you for purposes other than those specified at the time of collection. However, we may use the information to—without personally identifying individuals—gather statistical data on the number of visitors our website receives, sales volume, and information on how visitors navigate through our website.
  5. Inquire for information about how we use the Shareholder Directory.
  6. We use personal information collected through the long-term product use safety inspection program to inform customers of inspections and provide information about performing inspections and recalls.

5. When We Disclose or Provide your Personal Information to Third Parties

As a rule, TMEIC does not disclose or provide the personal information we receive from you to any third party, except in the following cases:

  1. When we have your consent.
  2. When we employ a third party to handle all or part of the personal information we have collected, to perform services that are necessary to achieve our objectives.
  3. When personal information is provided in conjunction with the succession of business resulting from a merger or other transfers of business.
  4. When we are required by law to do so.
  5. When it is necessary to do so to protect the life, body or property of people, and obtaining your consent is difficult.
  6. When it is necessary to do so to improve public health or promote the welfare or well-being of children, and obtaining your consent is difficult.
  7. When it is necessary to cooperate with national agencies, local governments, or their consigned parties in the execution of legally-prescribed business, but where obtaining your consent may hinder execution of the said business.
  8. To stop the provision of personal information to third parties without customer consent:
    It may at times be necessary for TMEIC to provide personal information received from customers to third parties such as TMEIC affiliates and distributors. Please click here for more information about the personal information we provide to third parties as well as the methods of provision and how to request a stop to such provision.

6. How We Protect your Personal Information

TMEIC employs administrative, technical, personal, and physical safeguards to protect your personal information.

  1. TMEIC employs necessary safety measures and takes necessary corrective actions to protect your personal information from unauthorized access, loss, destruction, alteration, or leakage. However, please be reminded that there is no fail-proof technology that can prevent illegal access to personal information.
  2. TMEIC employees receive regular education on safeguarding personal information.
  3. In cases when companies hired by TMEIC to provide services on our behalf are commissioned to handle personal information, we select appropriate contractors and require them to sign all necessary agreements concerning the handling of personal information. We also employ all safety measures required by law.
  4. Collection of personal information through our website:
  • Encryption

When we collect personal information through our website, we employ SSL (Secure Sockets Layer) / TLS (Transport Layer Security) encryption to ensure safe transmission of your personal information.

  • Cookies

The TMEIC website uses cookies in some instances. A cookie is a small information file that stores information exchanges between your computer and our website. We use cookies only to store information that may be useful to you the next time you visit our website and provide greater convenience each time you interact with us. If you do not wish to receive cookies, you may disable them by changing the setting on your web browser. Please note, however, that certain services may not be available to you once cookies are disabled.

  • Links to other websites

The TMEIC website may contain links to other websites. Please note that we are not responsible for the privacy practices employed by sites other than our own.

7. Questions Concerning Personal Information

  1. You may request the disclosure of any of your personal information in our possession. You may also inquire about the results of such requests and request revisions when necessary.
  2. You may contact us with questions or comments regarding our handling of personal information.
  3. TMEIC will respond to any such request in an appropriate manner, within reason. We have established the Personal Information Protection Office expressly for this purpose.

Please note that requests made over the phone may be recorded to ensure proper response to your request.

Personal Information Protection Office
Toshiba Mitsubishi-Electric Industrial Systems Corporation
3-1-1 Kyobashi, Chuo-ku, Tokyo 104-0031
Phone: +81-3-3277-5511
Hours: business days from 8:45 a.m. – 11:45 p.m. and 12:30 p.m. – 5:15 p.m.

For questions, comments or feedback, please Contact Us

8. Children's Privacy

TMEIC takes the utmost care in securing the safety of personal information from children age of 15 and under. We ask that children age of 15 and under provide personal information only with parental or guardian consent.

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