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This support is provided in North America by TMEIC Corporation. For inquiries outside of North America, contact the appropriate region.

Our team provides support for all Warranty and Customer Support issues. Our trained and experienced customer support engineers are available 24/7. We can provide emergency technical assistance, as well as parts and, when necessary, on-site service. For your Customer Support needs in North America, contact us at:
Phone: 1-877-280-1835
International: +1-540-283-2010

Email: CustomerSupport@tmeic.com

Customer Support Team

Information on how to get in contact with a member of our Customer Support team.

Case Generation Form

If you should have any problem, fill out the attached form. When you submit it, it will be sent to our On-Site Customer Service Center where a case will be created. A confirming email will be sent back to you confirming the receipt with a case number. If you should have an emergency, please call 1-877-280-1835 or International call +1-540-283-2010. (An emergency is when equipment is down.)

This link will provide you with both Administrative and Technical Service Advices that are related to the "User Type" and "equipment" that you have chosen during your registration process. If you have purchased new TMEIC equipment, you may need to modify your account information.

Return Material Authorization

This link will provide information for obtaining a Return Authorization for TMEIC parts.

Material Request Form

This link provides a form to be filled out to request a Warranty Material replacement part. When submitted, it will automatically be sent to TMEIC Customer Support. Previously submitted WMRs can also be reviewed.